At Gateway our Members come first, so we've made it easy for you to get in contact with us.
Get in Touch |
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| Call us | Local: 1300 302 474 8am – 6pm Monday to Friday (AEST / AEDT) Overseas: +61 2 9307 4200 |
| Telephone Banking | Local: 1300 302 474 Overseas: +61 2 7252 9170 |
| Lost or Stolen Cards | Local: 1300 302 474 8am – 6pm Monday to Friday (AEST / AEDT) 1300 302 474 Weekends and after hours - please select option 2 Overseas: +61 2 9307 4200 8am – 6pm Monday to Friday (AEST / AEDT) +1 303 967 1090 Weekends and after hours Or visit: Visa Global Customer Assistance |
| Financial Hardship | Credit Management 8am – 5pm Monday to Friday (AEST / AEDT) 1300 728 995 |
| Head Office | Branch | Level 10, 68 York St SYDNEY NSW 2000 8:30am - 4:30pm Monday to Friday (AEST / AEDT) |
| Accessibility Services | We welcome calls through the National Relay Service if you are deaf, have a hearing and/or speech impairment, you can contact us through the National Relay Service by choosing your preferred access option (see access information here) and when asked by the relay officer, simply provide our contact number 1300 302 474. National Relay Service Voice Relay number 1300 555 727 TTY 133 677 If you require an Interpreter, you can access a free interpreter service through Translating and Interpreter Services (TIS), available at www.tisnational.gov.au This service is provided by the Department of Home Affairs. You can ask our staff to arrange this service for you over the phone. |
Write to Us |
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| Postal Address | GPO BOX 3176 SYDNEY NSW 2001 |
| memberservices@gatewaybank.com.au | |
| Enquiry form | Complete our enquiry form |
| Fax | (02) 9307 4299 |
| Member Comment/Feedback | Complete our form |
Business Numbers |
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| BSB | 676-000 |
| ABN | 47 087 650 093 |
| AFSL / Australian Credit Licence Number | 238293 |
| IMT Swift Code | ASLLAU2CGTW |
If you have an issue you would like to discuss, please don't hesitate to contact us directly using the details above. Below is a link to our dispute resolution process.
